Terms of Service

Please read these terms and conditions carefully before using our services

Last Updated: January 2024

1
Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by Guangdong Dibo Technology Co., Ltd. ("Company", "we", "us", or "our"), a professional silicone manufacturing company located in Dongguan, China.

By accessing our website or engaging our manufacturing services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.

These Terms apply to all visitors, users, customers, and others who access or use our services, including OEM/ODM manufacturing, consultation, and related professional services.

2
Services Description

Our services include but are not limited to:

Custom silicone product design and development
OEM/ODM manufacturing services using LSR injection molding
Quality assurance and testing services
Technical consultation and engineering support
Global logistics and delivery coordination

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to affected customers.

3
User Obligations

By using our services, you agree to:

Compliance Requirements

Provide accurate project specifications
Comply with applicable laws and regulations
Respect intellectual property rights

Prohibited Activities

Requesting illegal or harmful products
Misusing our confidential information
Interfering with our operations

You are responsible for ensuring that your product requirements comply with all applicable safety, environmental, and regulatory standards in your target markets.

4
Intellectual Property Rights

Intellectual property ownership is clearly defined to protect both parties' interests:

Your IP Rights

You retain ownership of your original designs, trademarks, and proprietary specifications provided to us for manufacturing purposes.

We will not disclose or use your confidential information for any purpose other than fulfilling your manufacturing requirements.

Our IP Rights

Our manufacturing processes, technical know-how, and proprietary methods remain our exclusive intellectual property.

Any improvements or modifications to manufacturing processes developed during your project remain our property.

5
Quality Assurance & Warranty

We guarantee the quality of our manufacturing services through:

Manufacturing Defects Warranty

12-month warranty against manufacturing defects for products meeting agreed specifications and used under normal conditions.

Quality Compliance

All products manufactured according to ISO 13485, FDA, and relevant international standards as specified in your requirements.

Limitation: Our warranty covers manufacturing defects only and does not extend to damage caused by misuse, normal wear, or modifications made by third parties.

6
Payment Terms & Pricing

Payment Schedule

Project Initiation 30% Deposit
Tooling Completion 40% Payment
Before Shipment 30% Balance

Accepted Methods

Wire Transfer (T/T)
Letter of Credit (L/C)
Trade Assurance

All prices are quoted in USD and are valid for 30 days from the quotation date. Prices may be subject to adjustment for material cost fluctuations exceeding 10%.

Late Payment: Overdue payments may incur a service charge of 1.5% per month and may result in production delays or suspension of services.

7
Limitation of Liability

Our liability is limited to ensure fair risk allocation while maintaining service quality:

Maximum Liability

Our total liability for any claim shall not exceed the total amount paid by you for the specific services giving rise to the claim, limited to a maximum of the contract value for that particular project.

Excluded Damages

We shall not be liable for indirect, consequential, special, or punitive damages, including but not limited to loss of profits, business interruption, or market opportunities.

This limitation applies regardless of the legal theory upon which the claim is based, whether in contract, tort, negligence, strict liability, or otherwise.

8
Termination

Either party may terminate services under the following conditions:

For Convenience

Either party may terminate with 30 days written notice. Customer remains responsible for completed work and materials ordered.

Cancellation fees may apply for tooling and materials.

For Cause

Immediate termination for material breach, non-payment, or violation of these Terms after 15 days notice and opportunity to cure.

All outstanding amounts become immediately due.

Upon termination, all confidential information must be returned, and both parties' obligations regarding completed work and payment shall survive termination.

9
Governing Law & Dispute Resolution

These Terms are governed by the laws of the People's Republic of China, without regard to conflict of law principles.

Negotiation

Parties will first attempt to resolve disputes through good faith negotiation for a period of 30 days.

Mediation

If negotiation fails, disputes will be submitted to mediation through the China International Economic and Trade Arbitration Commission (CIETAC).

Arbitration

Final disputes will be resolved through binding arbitration in Shenzhen, China, conducted in English, with awards enforceable in any competent jurisdiction.

Questions About These Terms?

We're here to help clarify any aspects of our Terms of Service. Our legal and customer service teams are available to address your concerns.

Contact Information

legal@sanxine.com

Dongguan, Guangdong, China

Terms Updates

We may update these Terms periodically. Significant changes will be communicated via email and posted on our website.

Continued use of our services constitutes acceptance of updated Terms.